Shipping & Returns
At Sinchi Vida, we want your experience to be seamless, from ordering to enjoying your herbal blends. This page explains our shipping policies, delivery times, and how returns or exchanges are handled.
Shipping Information
Processing Time: Orders are processed within 1–5 business days.
Delivery Time: Shipping times may vary depending on your location. You will receive tracking information once your order ships.
Shipping Costs: Calculated at checkout. Shipping fees are non-refundable, except in cases of damaged or incorrect items.
Order Limits: We may limit quantities per order for certain products.
Returns & Refunds
We want you to be completely satisfied with your purchase. If something is damaged or defective, here’s how we handle returns and exchanges:
Eligibility for Returns
Products must be unused, unopened, and in their original packaging.
Returns must be requested within 30 days of delivery.
Opened or used herbal products cannot be returned for safety reasons.
How to Initiate a Return
Contact us at info@sinchivida.com with your order number and reason for return.
Our team will provide instructions for returning your item.
Return Shipping
Customers are responsible for return shipping costs unless the product was damaged or incorrect.
Please use a trackable shipping method, as Sinchi Vida is not responsible for lost or damaged returns.
Refunds
After inspection, approved refunds are issued to the original payment method within 7–10 business days.
Shipping costs are non-refundable, unless the return is due to our error.
Exchanges
Exchanges are available only for damaged or incorrect products.
Contact us within 7 days of delivery to request an exchange.
Damaged or Defective Products
Notify us within 7 days of delivery with a photo and description.
We will provide a replacement or full refund, including shipping costs.
Contact Us
If you have any questions about shipping, returns, or exchanges, please contact us:
Email: info@sinchivida.com
Contact Us